Shipping policy

Shipping Policy

All orders ships from Bangkok, Thailand.

Order processing

Orders are generally processed within 1–3 business days after payment has been confirmed. Orders placed during weekends, Thai public holidays, promotional events or high-volume periods may require additional processing time. Once your order has been shipped, tracking information will be provided where available.

Domestic Shipping — Thailand

We ship throughout Thailand. Shipping fees are calculated and displayed at checkout based on your order and selected shipping method. Estimated delivery times are provided as a guide and may vary depending on the destination and courier.

International Shipping

International shipping is available to selected countries shown at checkout. Available destinations, shipping options and shipping fees will be displayed during checkout.

Delivery times vary depending on destination, courier services, customs processing and other circumstances outside our control.

Please note that all international orders are final sale and are not eligible for return or exchange due to change of mind, incorrect size selection, colour preference or other personal reasons. Please carefully review the product details and measurements before placing an international order.

This does not affect remedies available for defective, damaged or incorrectly supplied items, or any rights required under applicable law.

Customs, Duties & Taxes

International orders may be subject to:

Import duties
Customs fees
VAT or local taxes
Handling or brokerage fees

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

SOMETHING ABOUT US is not responsible for customs charges imposed by the destination country.

Customs Delays

International orders may be delayed due to customs inspections or processing. Customs processing times are outside our control and are not included in estimated delivery times.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Failure to collect the parcel
Refusal of delivery

additional shipping fees may apply if the customer requests the order to be resent.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact: info@somethingaboutus.net

Please provide your order number and relevant photographs where applicable. We will assist with the courier investigation and provide an appropriate remedy where required.

Delivery Delays

Estimated delivery dates are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including: